Frequently Asked Questions
Listed below are some frequently asked questions.
Please feel free to contact us for any further questions or clarifications of these FAQs.
What is included in the rental price?
(Does not apply to elopement package or ceremony only rental)
The rental includes the venue rental, tables and chairs. This includes the setup of chairs in outdoor ceremony areas as well as the placement of ballroom tables and chairs in the layout of the client’s choice. Client's are responsible for all linens, decor, and equipment needed for their event.
What is the rental time frame?
(Does not apply to elopement package, ceremony only, or week day rentals)
You have a total of 14 hours (12 on Sundays) allotted for each event the day of. The serving of alcohol must stop and music must be turned off one hour prior to final departure in order to start cleanup and ensure all items, guests, and vendors to be gone by midnight (10:00pm on Sundays).
Is event insurance required?
Yes. Day of Event insurance is required. This is usually less than $150 depending on your guest count and coverage add-ons such as weather, cancellation, etc.
Specific insurance requirements are given at contract signing.
Are we able to use our own vendors?
Yes. Hidden Waters is an open vendor venue, we allow you to bring in all of your own vendors with the exception of bartenders and security. Vendors chosen by clients are responsible for all services needed for their event. Hidden Waters does not provide any kitchen necessities/utensils or kitchen staffing.
Are we able to bring in our own alcohol?
Yes. Clients are responsible for providing all of the bar necessities including any alcohol, mixers, cups, limes, etc. With the serving of alcohol clients are required to hire Hidden Waters’ bartenders and security.
Hidden Waters proudly uses Ellis County Sheriffs Department for security at all events being held.
We Back the Blue!
Do you allow indoor draping?
Yes and No. Free standing draping, backdrops, etc. are allowed.
Hanging anything on the walls, ceilings, fixtures or fireplace is strictly prohibited.
Do you allow real burning candles?
Yes. Real flame candles are permitted but they must be in something completely enclosed, such as a lantern, or in a glass vase where the flame is 2 inches below the top of the glass.
What exit items are we able to use?
Hidden Waters offers a sparkler exit to be purchased through Hidden Waters or clients are able to bring in their own bubbles, ribbon wands, or glow sticks. Toss items are not permitted at anytime.
Are there any additional fees, tax, or gratuity added to rental pricing?
No. The rental rate provided is the flat rate to rent Hidden Waters venue. Any rental items or bar fees and required security is separate and due at a later date.
What are your payment plan options?
**Events less than three months away must be paid in full**
**Events four to six months away will be broken in to two equal payments**
If your event is seven to nine months away you will have a three month payment plan, $1,200 deposit due at signing and the remaining balance is broken up in to two more equal payments due consecutively each month.
If your event is ten to twelve months away you will have a six month payment plan, $1,200 deposit due at signing and the remaining balance is broken up in to five more equal payments due consecutively each month.
If your event is more than twelve months away you will have a nine month payment plan, $1,200 deposit due at signing and the remaining balance is broken up in to eight more equal payments due consecutively each month.
What forms of payment do you accept?
We accept personal checks, business checks, cashiers checks, money orders, cash, debit and credit cards.
There is an additional 3.75% service charge for each card transaction